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Refund and Return Policy

REFUND & RETURN POLICY

Effective Date: January 2025
Contact: drkim@reddoorsalonga.com

1. All Sales Are Final for Beauty Products

Due to the nature of cosmetic and personal care items, all sales are final once the product has been opened, used, or unsealed.

This policy is in place to protect the safety and hygiene of our customers.

2. Returns for Unopened Products

We accept returns only for products that meet all of the following conditions:

The product is unopened
The product is unused
The original seal is intact
The return request is submitted within 7 days of delivery
Proof of purchase is provided

Approved returns receive store credit only, not a refund.

Customers are responsible for return shipping costs.

3. Damaged or Defective Products

If your order arrives damaged or defective, we will gladly replace it.

To receive a replacement, email us at drkim@reddoorsalonga.com within 48 hours of delivery and include:

Your order number
Photos of the damaged product
Photos of the packaging

Once verified, we will send a replacement or issue store credit.

4. Lost or Stolen Packages

If tracking shows your package as delivered but you did not receive it:

Check with your household members or neighbors
Verify the shipping address entered during checkout
Contact the shipping carrier directly
Notify us at drkim@reddoorsalonga.com

We will assist where possible, but Red Door Salon is not responsible for packages lost, stolen, or mis-delivered due to incorrect address information provided at checkout.

5. Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout.

We cannot replace or refund orders delivered to an address incorrectly entered by the customer.

6. Exchanges

We do not offer exchanges due to the nature of cosmetic products.

7. Refunds (If Applicable)

Refunds are issued only if:

The wrong product was shipped due to our error
The product was damaged and cannot be replaced

Refunds are issued to the original payment method.
Please allow 5–10 business days for processing.

8. Final Sale Items

The following items are final sale and not eligible for return or refund:

Opened products
Used products
Digital products
Gift cards
Sale items
Promotional bundles

9. Contact Us

For questions about this policy, email:
📩 drkim@reddoorsalonga.com

Shipping Policy

SHIPPING POLICY

Effective Date: January 2025
Contact: drkim@reddoorsalonga.com

1. Processing Time

All orders are processed within 2–4 business days (Monday–Friday, excluding holidays).
Orders placed on weekends or after business hours will begin processing on the next business day.

During sales, promotions, or high-volume periods, processing times may be slightly extended.

2. Shipping Time

Once shipped, most U.S. orders arrive within 3–7 business days, depending on location and carrier volume.

Delivery times are estimates and may vary due to:

Weather conditions
Carrier delays
Holiday seasons
Incorrect address entries

3. Shipping Rates

Shipping rates are calculated at checkout based on:

Product weight
Destination
Carrier rates

Rates are displayed before completing your purchase.

We may offer flat-rate or free shipping promotions at our discretion.

4. Order Tracking

A tracking number will be sent to the email address provided at checkout once your order has shipped.
Please allow up to 48 hours for tracking updates to appear.

5. Incorrect or Incomplete Addresses

Customers are responsible for entering accurate shipping information.
We are not responsible for:

Delays
Lost packages
Mis-delivered packages

…when incorrect or incomplete addresses are provided at checkout.

If you enter an incorrect address, please email drkim@reddoorsalonga.com immediately.
Changes cannot be guaranteed once the order has shipped.

6. Lost, Stolen, or Missing Packages

If the tracking status shows “Delivered” but you cannot locate your package:

Verify your shipping address
Check with neighbors, household members, or your leasing office
Wait 24 hours (sometimes carriers mark “delivered” early)
Contact the shipping carrier directly
Notify us at drkim@reddoorsalonga.com

While we will assist where possible, Red Door Salon is not responsible for lost or stolen packages and cannot issue refunds for packages confirmed as delivered by the carrier.

7. Damaged Packages

If your package arrives damaged:

Email drkim@reddoorsalonga.com within 48 hours
Include photos of the damaged product and packaging
Provide your order number

We will review and arrange a replacement or store credit if damage is verified.